At Image Trophies, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, we’re here to help with our hassle-free refund and return policy.
1. Returns
- Eligibility: Items can be returned within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items like personalized gifts, perishable products, and clearance items are not eligible for returns.
- Return Process:
- Contact our support team at support@imagetrophy.com to initiate a return.
- Provide proof of purchase and details about the issue.
- Ship the item back to us at the address provided by our team.
2. Refunds
- Eligibility for Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original payment method within 15 business days.
- Shipping Costs: Shipping fees are non-refundable. If the return is due to an error on our part (e.g., wrong or defective item), we will cover return shipping costs.
3. Exchanges
- We only replace items if they are defective or damaged. For exchanges, contact us at support@imagetrophy.com.
4. Cancellation Policy
- Orders can be canceled within [Number of Hours, e.g., 24 hours] of placing the order. Once shipped, cancellation requests will no longer be accepted.
5. Contact Us
If you have any questions about our Refund and Return Policy, reach out to us at:
Email: support@imagetrophy.com
