At Image Trophies, we aim to deliver your orders promptly and securely. This Shipping Policy outlines our procedures and guidelines to ensure a smooth delivery process.
1. Shipping Locations
We currently ship to locations within India. If you’re unsure about delivery availability in your area, please contact us at support@imagetrophy.com.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Custom or personalized products may take additional time for preparation and shipping.
3. Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery time is 15–20 business days.
- Express Shipping: Estimated delivery time is 3 business days. Additional charges apply.
Delivery times may vary depending on your location and external factors like weather or holidays.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
5. Tracking Your Order
Once your order is shipped, we’ll provide a tracking number via email. You can track your package on our website or the courier’s platform.
6. Failed Deliveries
- If a delivery fails due to an incorrect address or absence of the recipient, additional shipping charges may apply for re-dispatch.
- Please double-check your address details before placing an order.
7. Damaged or Lost Items
- If your package is lost or arrives damaged, contact us immediately at support@imagetrophy.com with your order number and photos (if applicable). We will investigate and resolve the issue promptly.
8. International Shipping
For orders outside India, delivery times and customs clearance may vary. Any customs duties or taxes are the responsibility of the customer.
Contact Us
If you have questions about our Shipping Policy, feel free to reach us at:
Email: support@imagetrophy.com
Website: www.imagetrophy.com
