Frequently asked questions

Do you engrave names and logos free of charge?

Yes. Engraving of names, designations, event details and dates is included in the price shown on every product. Company logo engraving or printing is also done on request. We share an artwork proof for your approval before production starts, so nothing is made on assumption.

What is the minimum order quantity?

There is no minimum. We take single-piece orders as readily as bulk ones. Volume pricing starts at 25 pieces — call or WhatsApp us with the quantity and occasion for a quote.

How long does an order take?

Ready-stock items are dispatched in 2–5 business days. Customised, engraved or printed items take 5–10 business days after you approve the artwork. Delivery is then 2–4 business days within Maharashtra and 4–8 business days elsewhere in India.

Do you deliver across India?

Yes, through reputed courier partners with tracking. We do not ship internationally at present. Customers in and around Nashik can also collect from our shop by prior appointment.

How do I place an order?

Send us the product, quantity, engraving text and your delivery pincode on WhatsApp, by phone or by email. We reply with a firm price, an artwork proof and a delivery date — usually within one working day.

Can I get a GST invoice?

Yes. We are a registered partnership firm, GSTIN 27AACFI4977L1ZT, and issue a proper tax invoice on every order. Share your company GST number when placing the order and it will appear on the invoice.

Can customised products be returned?

Custom engraved trophies, personalised awards, printed gifts and special-order items are not returnable, because they cannot be resold. They are of course replaced, repaired or refunded if they arrive damaged, defective or incorrect — report such cases within 48 hours of delivery with photographs.

What if the product arrives damaged?

Email support@imagetrophy.com within 48 hours of delivery with photographs of the product, the packaging and the shipping label. After verification we provide a replacement, repair or refund, and we bear the return shipping.

How long do refunds take?

Approved refunds are initiated within 3 business days and typically reach your account in 5–10 business days, depending on your bank. Refunds go back to the original payment method only.

Do you take orders from schools, government offices and corporates?

Regularly. We supply schools, colleges, government departments, sports associations, event companies, NGOs and corporate offices. Institutional buyers can request a quotation on letterhead and a GST invoice against a purchase order.