Shipping & Delivery Policy
Processing times, delivery estimates and charges.
Effective Date: 27 August 2026
This Shipping & Delivery Policy applies to all orders placed on https://imagetrophy.com, owned and operated by IMAGE ENGRAVERS AND PRINTS, Nashik, Maharashtra, India.
1. Shipping Coverage
We ship across India through reputed courier and logistics partners. We do not currently offer international shipping. Serviceability depends on your delivery pincode; if your pincode is not serviceable, our team will contact you with alternatives.
2. Order Processing Time
- Ready-stock products: dispatched within 2–5 business days of payment confirmation.
- Customised / engraved / printed products: 5–10 business days, depending on design approval and quantity.
- Bulk and corporate orders: timelines are confirmed in writing at the time of order.
Processing begins only after payment is confirmed and, for customised items, after the customer approves the final artwork, spelling and specifications.
3. Estimated Delivery Time
- Within Nashik: 1–3 business days after dispatch
- Rest of Maharashtra: 2–4 business days after dispatch
- Rest of India: 4–8 business days after dispatch
- Remote or hard-to-reach locations: may take additional time
All timelines are estimates and are not guaranteed. Delivery may be delayed by courier disruptions, weather, public holidays, strikes, natural events or other circumstances beyond our control.
4. Shipping Charges
- Shipping charges, where applicable, are calculated at checkout and shown before payment.
- Charges vary by product weight, dimensions, packaging requirements and delivery location.
- Fragile items such as glass, crystal and acrylic trophies require protective packaging, which may attract higher shipping charges.
- Any free-shipping offer applies only as stated on the offer and to serviceable pincodes.
5. Order Tracking
Once your order is dispatched, we send the courier name and tracking number to your registered email address or mobile number. Tracking information may take up to 24 hours to become active on the courier's website.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, pincode and contact number. We are not liable for delays or non-delivery caused by an incorrect or incomplete address. Re-shipping charges for returned-to-origin shipments caused by incorrect address details or repeated unavailability of the recipient are payable by the customer.
7. Delivery Attempts and Non-Delivery
Courier partners generally make up to three delivery attempts. If the shipment is returned to us undelivered, we will contact you to arrange re-shipment. If the order cannot be re-shipped, a refund may be issued after deducting shipping and handling charges, as per our Refund, Return & Cancellation Policy.
8. Damage in Transit
Please inspect the package at the time of delivery. If the outer packaging is visibly damaged or tampered with, refuse the delivery where possible, and report it to us within 48 hours at support@imagetrophy.com with photographs of the product, the packaging and the shipping label.
9. Self Pick-Up
Customers in and around Nashik may collect their orders from our shop at Shop No. 1, Kaveri Sankul, M.G. Road, Vakil Wadi, Nashik – 422001, by prior appointment. Please contact us before visiting.
10. Contact Us
IMAGE ENGRAVERS AND PRINTS
Shop No. 1, Kaveri Sankul, M.G. Road, Vakil Wadi
Nashik, Maharashtra – 422001, India
Email: support@imagetrophy.com
Phone: +91 78421 42121
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST