Refund, Return & Cancellation Policy
Cancellations, returns, refunds and timelines.
Effective Date: 27 August 2026
This Refund, Return & Cancellation Policy applies to all orders placed on https://imagetrophy.com, owned and operated by IMAGE ENGRAVERS AND PRINTS, a Partnership Firm registered in India.
1. Business Details
Legal Name: IMAGE ENGRAVERS AND PRINTS
GSTIN: 27AACFI4977L1ZT
Registered Address: Shop No. 1, Kaveri Sankul, M.G. Road, Vakil Wadi, Nashik, Maharashtra – 422001, India
Email: support@imagetrophy.com
Phone: +91 78421 42121
2. Order Cancellation
- Orders may be cancelled only before production, engraving, printing, packaging or dispatch has begun.
- Cancellation requests must be sent to support@imagetrophy.com or by calling +91 78421 42121, quoting your order number.
- Once production of a customised order has commenced, the order cannot normally be cancelled.
- Approved cancellations are refunded in full to the original payment method.
- We reserve the right to cancel any order due to non-availability of stock, pricing errors, payment verification failure or suspected fraud. Any amount received for such orders is refunded in full.
3. Return Eligibility
Eligible products may be returned within 7 days from the date of delivery, provided they are:
- Unused and undamaged
- In their original packaging with all tags, accessories and inserts
- Accompanied by the invoice or proof of purchase
Returns that do not satisfy these conditions may be declined.
4. Non-Returnable Products
Because our products are made to order, the following are not eligible for return or exchange unless they are defective, damaged in transit, or supplied incorrectly:
- Custom engraved trophies and awards
- Personalised mementos and name plates
- Printed and branded corporate gifts
- Special-order and bulk products manufactured to customer specifications
- Products where the customer supplied incorrect spelling, artwork, logo or dimensions
5. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect item, notify us within 48 hours of delivery at support@imagetrophy.com with clear photographs of the product, the packaging and the shipping label.
After verification we will provide a replacement, repair or refund, as appropriate. Return shipping in such cases is borne by us.
6. Return Process
- Email support@imagetrophy.com with your order number and reason for return.
- Our team will confirm eligibility and share return instructions within 2 business days.
- Ship the product back, or hand it to our reverse-pickup partner where the service is available at your pincode.
- Once the product is received and inspected, we will notify you of approval or rejection of the refund.
Please do not send any product back before receiving a return confirmation from us.
7. Refunds
- Approved refunds are processed to the original payment method only (UPI, debit card, credit card, net banking or wallet used at checkout).
- Refunds are initiated within 3 business days of approval.
- The amount typically reflects in your account within 5–10 business days, depending on your bank or payment provider.
- Shipping, handling and customisation charges are non-refundable unless the return is due to our error.
- No cash refunds are issued. We do not refund to a different account or instrument than the one used for payment.
8. Failed or Duplicate Payments
If an amount is debited but the order is not confirmed, the transaction is normally reversed automatically by the payment gateway within 5–7 business days. If it is not, contact us with the transaction reference and we will assist in resolving it with the payment partner.
9. Contact Us
IMAGE ENGRAVERS AND PRINTS
Shop No. 1, Kaveri Sankul, M.G. Road, Vakil Wadi
Nashik, Maharashtra – 422001, India
Email: support@imagetrophy.com
Phone: +91 78421 42121
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST